FAQ — Hayward Prints
Q: What kind of art prints do you sell?
A: Hayward Prints specialises in vintage travel and location-inspired prints designed to transport you to a different place and time.
Q: How can I place an order?
A: All orders are placed through our Etsy store. You can browse the available prints and purchase directly there.
Q: Who prints and ships my order?
A: All prints are produced and shipped by Printful, a trusted print-on-demand partner. This ensures high-quality prints and reliable shipping directly from their facilities.
Q: How long does shipping take?
A: Printful typically processes orders within 2–7 business days. Shipping times depend on your location but usually range from 5 to 15 business days.
Q: Can I track my order?
A: Yes. Once Printful ships your order, you’ll receive a tracking number via email.
Q: What if there’s a problem with my order?
A: Please contact us promptly if your print arrives damaged or incorrect. Since Printful handles fulfilment, we will coordinate with them to resolve any issues or process refunds.
Q: Do you offer returns?
A: Returns and refunds are managed through Printful’s policies. Generally, items can be replaced or refunded only if they are defective or damaged during shipping.
Q: How can I contact Hayward Prints?
A: You can reach us via the contact form on our website or through our Etsy store messaging system.
Q: What kind of art prints do you sell?
A: Hayward Prints specialises in vintage travel and location-inspired prints designed to transport you to a different place and time.
Q: How can I place an order?
A: All orders are placed through our Etsy store. You can browse the available prints and purchase directly there.
Q: Who prints and ships my order?
A: All prints are produced and shipped by Printful, a trusted print-on-demand partner. This ensures high-quality prints and reliable shipping directly from their facilities.
Q: How long does shipping take?
A: Printful typically processes orders within 2–7 business days. Shipping times depend on your location but usually range from 5 to 15 business days.
Q: Can I track my order?
A: Yes. Once Printful ships your order, you’ll receive a tracking number via email.
Q: What if there’s a problem with my order?
A: Please contact us promptly if your print arrives damaged or incorrect. Since Printful handles fulfilment, we will coordinate with them to resolve any issues or process refunds.
Q: Do you offer returns?
A: Returns and refunds are managed through Printful’s policies. Generally, items can be replaced or refunded only if they are defective or damaged during shipping.
Q: How can I contact Hayward Prints?
A: You can reach us via the contact form on our website or through our Etsy store messaging system.
Terms and Conditions — Hayward Prints
1. General
By purchasing from Hayward Prints, you agree to these terms and conditions. Please read them carefully before placing an order.
2. Ordering and Payment
All purchases are made through our Etsy store. Payment must be completed at the time of order. Prices are in Canadian dollars and are subject to change without notice.
3. Printing and Shipping
Hayward Prints partners with Printful to print and ship all orders. Printful handles production, packaging, and delivery directly to the customer. Estimated production time is 2–7 business days. Shipping times vary by location.
4. Returns and Refunds
Since Printful fulfils orders, all returns, replacements, or refunds must comply with Printful’s policies. Issues such as damaged or incorrect prints should be reported to Hayward Prints within 7 days of receipt. We will work with Printful to resolve the matter as quickly as possible.
5. Intellectual Property
All artwork, designs, and content on this site are the intellectual property of Hayward Prints. Reproduction or use without permission is prohibited.
6. Liability
Hayward Prints is not liable for delays or damages caused by Printful or the shipping carrier. However, we commit to assisting customers in addressing any fulfilment issues.
7. Privacy
We respect your privacy and do not share your personal information except as required to process orders.
8. Changes to Terms
Hayward Prints reserves the right to update or change these terms at any time without prior notice.
1. General
By purchasing from Hayward Prints, you agree to these terms and conditions. Please read them carefully before placing an order.
2. Ordering and Payment
All purchases are made through our Etsy store. Payment must be completed at the time of order. Prices are in Canadian dollars and are subject to change without notice.
3. Printing and Shipping
Hayward Prints partners with Printful to print and ship all orders. Printful handles production, packaging, and delivery directly to the customer. Estimated production time is 2–7 business days. Shipping times vary by location.
4. Returns and Refunds
Since Printful fulfils orders, all returns, replacements, or refunds must comply with Printful’s policies. Issues such as damaged or incorrect prints should be reported to Hayward Prints within 7 days of receipt. We will work with Printful to resolve the matter as quickly as possible.
5. Intellectual Property
All artwork, designs, and content on this site are the intellectual property of Hayward Prints. Reproduction or use without permission is prohibited.
6. Liability
Hayward Prints is not liable for delays or damages caused by Printful or the shipping carrier. However, we commit to assisting customers in addressing any fulfilment issues.
7. Privacy
We respect your privacy and do not share your personal information except as required to process orders.
8. Changes to Terms
Hayward Prints reserves the right to update or change these terms at any time without prior notice.